Refund Policy

Unconditional refund: unused credits

Within 14 days of purchase, if you have not spent a single credit, email us and we refund in full. No reason needed.

Pro-rata refund: partially used

Within 14 days of purchase, if you have used some credits and are not happy with the results, we refund the unused portion. Used 2 credits of a 6-pack? You get 4/6 of the price back.

Failed runs are refunded automatically

If a run fails to produce a report because of a technical fault on our side, the credit is returned to your balance automatically - no request needed. If it is not, tell us and we will restore it manually.

What we cannot refund

Please check before buying. We cannot refund when:

• All credits are spent and more than 14 days have passed since purchase
• The report was produced correctly but you disagree with the AI's conclusions - accuracy limits are stated plainly in section 2 of the Terms and are not a fault
• Your access was terminated for breaching section 5 of the Terms
• You opened a chargeback instead of contacting us

How to request one

Email wangqiyuan@gmail.com with "Refund" in the subject and either your purchase email or your order number. We reply within 3 business days; once approved the money goes back the way it came, through Creem for card orders and to your PayPal balance for PayPal orders, typically 5-10 business days depending on your bank.

Please contact us before opening a chargeback. A chargeback costs this one-person business a flat $25 penalty, and almost everything is solved faster by just refunding you directly.